OK, got any questions?

At BIG4 Adventure Whitsunday Resort our motto is “there’s no such thing as a silly question.” So here we’ve recorded the answers to the questions we get asked the most. But if we haven’t answered yours, give us a call and we’ll be only too happy to have a natter and fill you in on all the what, how, who and wheres.

Resort Facilities Accommodation Arrivals & Departures Dining & Food Options Location Whitsunday Excursions What Should I Bring? Payment Options Wet Weather Activities General

Resort Facilities

Do you have any babysitters that you can recommend?

Yes, we have contacts for some wonderful babysitters who are all local and reliable and come highly recommended.

Can we use the facilities after we check-out?

No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.

Is there transport from the resort?

We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises offer a courtesy bus directly to and from the resort.

Can we book cruises once at the resort?

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

Is there a restaurant/café onsite?

We don’t have a restaurant on site but Reef Gateway is just a short stroll across the road from us who sell great pub meals and there are a wonderful selection of restaurants and cafes in Airlie Beach to choose from. Find out more…

Is the pool heated?

Yes the pool is heated during winter to a comfortable 28 degrees.

Accommodation

Do I need to bring all of my own baby equipment?

If you are staying with us in one of our cabins you can hire porta cots and high chairs through us at a one off charge of $5.50 per item. For extra baby equipment such as prams, baby carriers, car seats, playpens, jolly jumps and much, much more please contact Whitsunday Baby Equipment for more details and prices.

Do I have to bring linen?

No, all linen is supplied in the cabins. We do suggest you bring a beach/pool towel. They are also available from reception as another alternative.

Can we have visitors?

Yes, you are more than welcome to have visitors to your site or cabin for the day, all visitors must park their car in the visitors car park. If your visitor intends to use the waterslide park, pool, playground, mini golf etc a DAY USE FEE applies, (overnight visitors attract the usual tariffs). Unfortunately visitors are not permitted during school holiday and peak periods as we have discovered that this inundates the resort and its facilities and has a negative impact on our paying guest’s enjoyment. All visitors must be registered at Reception.

Do you provide pool towels?

Yes we do provide pool towels from reception.

Do you do gift vouchers?

Yes we can make up some lovely personalised gift vouchers for any value. Find out more…

How can you join to be a BIG4 Member?

Joining the BIG4 Club is easy and you’ll start saving straight away. Find out more…

Are there heaters in the cabin?

All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.

Are the cabins fully self contained?

Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.

What's your cancellation policy?

Generally, a full refund is offered if cancelled more than 14 days prior to travel, however, during peak periods, a 60 day cancellation period applies. For bookings cancelled within these timeframes, a ‘held deposit’ is offered to allow you to rebook your holiday within 6 months of the cancellation. Find out more…

Arrivals & Departures

Can we use the facilities after we check-out?

No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.

Is there transport from the resort?

We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises offer a courtesy bus directly to and from the resort.

Where is the closest airport?

The closest airport is the Whitsunday Coast Airport (PPP) at Proserpine which is a 33kms away. You can also get to our resort by flying in to Hamilton Island Airport (HTI) and catching a ferry to Airlie Beach. Both airports are serviced by domestic Australian airlines Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport and Tigerair is commencing flights to Proserpine in April 2014.

Are there credit card charges?

We do not charge a credit card fee.

Do you take AMEX?

We do not accept AMEX or DINERS. We accept VISA and MASTERCARD only.

Can you pay your accommodation off?

We only require a one night payment as a deposit but you can pay off your accommodation prior to your arrival if you wish.

Dining & Food Options

Can we have breakfast delivered to our cabin?

Yes, we have our own yummy Breakfast Hamper packs available for order for during your stay. Please contact the friendly Frogettes on 1800 640 587 or email admin@adventurewhitsunday.com.au at least 2 days (before 7pm Wednesday if you are arriving over the weekend) before you are due to check in.

Can we have food delivered to our cabin ready for our arrival?

Yes, take the stress out of food shopping on the day you arrive and order online before you leave home with Whitsunday Provisioning. They will have your food and drinks delivered to your cabin so that you can start your holiday the day you arrive! You might even wish to start your holiday with a seafood platter.

Is there somewhere I can buy provisions close by?

Yes, we are located just a short 500m walk (or drive) to Centro Whitsunday Shopping Centre in which there is Woolworths, BIGW and a number of speciality shops. Coles and Target are located within the Whitsunday Shopping Centre approx 2kms from the resort. Or why not relax when you get here and order Woolworths or Coles online before you leave home! Just ask the Frogettes for further details regarding the arrival of your shopping.

Is there a restaurant/café onsite?

We don’t have a restaurant on site but Reef Gateway is just a short stroll across the road from us who sell great pub meals and there are a wonderful selection of restaurants and cafes in Airlie Beach to choose from. Find out more…

Where is the closest shopping centre?

We are located 550 meters away from Centro Shopping Centre. Find out more…

Where are the restaurants located?

Restaurants are located in Cannonvale and Airlie Beach. Find out more…

Location

How far are you from Airlie Beach?

We are located approximately 5.2km from the main street of Airlie Beach.

How far are you from Shute Harbour?

We are located approximately 15.3km from Shute Harbour.

How far are you to the beach?

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

How far is the closest cinema?

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

Where is the closest shopping centre?

We are located 550 meters away from Centro Shopping Centre. Find out more…

Where is the closest airport?

The closest airport is the Whitsunday Coast Airport (PPP) at Proserpine which is a 33kms away. You can also get to our resort by flying in to Hamilton Island Airport (HTI) and catching a ferry to Airlie Beach. Both airports are serviced by domestic Australian airlines Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport and Tigerair is commencing flights to Proserpine in April 2014.

Where are the restaurants located?

Restaurants are located in Cannonvale and Airlie Beach. Find out more…

Whitsunday Excursions

Can we book cruises once at the resort?

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

What is there to do if it rains?

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer and the pool heated/cooled to a comfortable 26 degrees all year round, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do.

How far are you to the beach?

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

Can you book tours?

Yes we are a fully licensed Tour Booking Agent and all of our staff are very familiar with all of the tours in the Whitsundays helping to make the perfect choice for you and your family. Find out more…

What Should I Bring?

Do I need to bring all of my own baby equipment?

If you are staying with us in one of our cabins you can hire porta cots and high chairs through us at a one off charge of $5.50 per item. For extra baby equipment such as prams, baby carriers, car seats, playpens, jolly jumps and much, much more please contact Whitsunday Baby Equipment for more details and prices.

Can I bring the children’s bikes and scooters?

Yes bikes and scooters are welcome within the resort (not near the amenities), we ask that all children wear helmets and they ride at walking pace only. SKATEBOARDS & ROLLER BLADES are not permitted.

Do you provide pool towels?

Yes we do hire pool towels. They are available for a deposit of $20 each, refundable upon return of the towel.

Are there heaters in the cabin?

All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.

Are the cabins fully self contained?

Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.

Payment Options

Can I charge back to my room?

We do not have charge back facilities.

Are there credit card charges?

We do not charge a credit card fee.

Do you take AMEX?

We do not accept AMEX or DINERS. We accept VISA and MASTERCARD only.

Can you pay your accommodation off?

We only require a one night payment as a deposit but you can pay off your accommodation prior to your arrival if you wish.

Do you do gift vouchers?

Yes we can make up some lovely personalised gift vouchers for any value. Find out more…

Wet Weather Activities

What is there to do if it rains?

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer and the pool heated/cooled to a comfortable 26 degrees all year round, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do.

How far is the closest cinema?

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

Is the pool heated?

Yes the pool is heated/cooled all year to a comfortable 26 degrees.

General

Do you have any babysitters that you can recommend?

Yes, we have contacts for some wonderful babysitters who are all local and reliable and come highly recommended.

Can we have visitors?

Yes, you are more than welcome to have visitors to your site or cabin for the day, all visitors must park their car in the visitors car park. If your visitor intends to use the waterslide park, pool, playground, mini golf etc a DAY USE FEE applies, (overnight visitors attract the usual tariffs). Unfortunately visitors are not permitted during school holiday and peak periods as we have discovered that this inundates the resort and its facilities and has a negative impact on our paying guest’s enjoyment. All visitors must be registered at Reception.

Do you get mosquitoes & sandflies?

Mosquitoes are not often found in the resort, but like most of the Australian east coast we do have midges (or sandflies). They tend to appear late afternoon or early morning. Prevention is better than cure so we advise that you apply some repellant before you sit outside (we have some great products for sale in the shop).

Can I charge back to my room?

We do not have charge back facilities.

Do you accept dogs?

Strictly NO PETS are allowed within the park as we have resident ducks and possums.

How far are you from Airlie Beach?

We are located approximately 5.2km from the main street of Airlie Beach.

How far are you from Shute Harbour?

We are located approximately 15.3km from Shute Harbour.

Do you do gift vouchers?

Yes we can make up some lovely personalised gift vouchers for any value. Find out more…

How can you join to be a BIG4 Member?

Joining the BIG4 Club is easy and you’ll start saving straight away. Find out more…

Are there heaters in the cabin?

All of our Luxury Cabins have reverse cycle air-conditioners and our Standard Cabins have oil heaters.

Do you have good TV reception?

We have Foxtel in all of the cabins and generally good TV reception on powered sites.