Terms & Conditions

To help avoid any confusion or disappointment, we urge you to carefully read the following information. Thank you.

Deposit Policy

Tariffs shown are in Australian Dollars, includes GST and valid until 27 April 2019 and are subject to change without notice and should be used as a guide only.

Seasonal prices apply. Prices are subject to change without notice. Rates shown are valid from 01/04/17 though to 27/04/19, for other rates outside of this period and quotes for your dates please either book online or contact us 1300 640 587’

Online booking: A valid credit card must be provided during the online booking process, which will be forwarded to our reservations team securely for processing.

Telephone or email bookings: A deposit equal to the first night’s accommodation is required within 14 days of making the booking. For reservations made within 14 days of arrival, a deposit is required at the time of booking. Deposits can be paid by credit card over the telephone (we accept Visa and Mastercard) or direct deposit. Personal cheques or money orders will only be accepted if received 28 days prior to arrival. Should a deposit not be received by its due date, your reservation will be cancelled.

Payment terms: Balance is payable on arrival/check-in.

Cancellation policy: 

  • Payment terms: Balance is payable on arrival/check-in.
  • Cancellations advised with more than 14-days notice are fully refundable* (conditions apply – see Holiday Cancellation Policy).
  • Cancellations inside of 14-days can be held in credit in your name to be used within 6-months of the date of cancellation.
  • *Holiday Cancellation Policy; inside of 60-days for our peak holiday periods, (Christmas, New Year, Easter and all school holidays), can be held in credit in your name to be used within 6-months of the date of cancellation.
  • Early departure: No refunds will be given should you decide to cut your stay short, particularly during peak periods when minimum stays apply.

Early departure: No refunds will be given should you decide to cut your stay short, particularly during peak periods when minimum stays apply.

Security Deposit: For all accommodation: A valid Visa or Mastercard will be required on check-in. Your card will be held securely on file as a security deposit on unpaid balances, damages or excessive cleaning.

Group bookings: Special group booking conditions may apply and are disclosed by the Groups & Events manager at time of enquiry and or booking. Please refer to your signed contract for FULL terms and conditions.

Visitor policy: We are very passionate about ensuring that our guests have exclusive use of the Park’s resort facilities. With that in mind, day visitors are only allowable if they are visiting a guest staying within the Park and then a nominal day-use fee applies. We ask that you please check with Reception PRIOR to arranging any visitors, as during peak times we may restrict the number of day visitors allowed. We thank you for your co-operation.

General Information:
Bunk Beds: Please be advised that under Workplace Health & Safety obligations we must comply with the Australian Standard AS/NZS 4220:2003 which states “Children under the age of 9 years are not permitted to use the top bunk, children must not play on the top bunk.” Please take this into consideration when making your booking.

Occupants: The quoted tariff is based on the number of adults and children provided at the time of booking. Should the number vary, the tariff may alter. Please note that for cabins a maximum number of occupants applies for each cabin style, as noted on our website. These maximums include infants and cannot be exceeded. For sites, up to 8 occupants (maximum 4 adults) per site.

Check-in time is 2.00pm for cabins and 11.00am for sites. Check-out time is 10.00am. Every effort is made to accommodate guests arriving before the check-in time, however cabins/sites may not be immediately available. Requests for late check-outs are subject to availability. Should it be possible to offer a late check-out, a late departure charge may be applicable.

Office hours are 7.30am-6.00pm. Should you be arriving outside of these hours just let us know and we’ll make special arrangements. Please note that BIG4 Adventure Whitsunday is closed on Christmas Day. Arrivals and departures cannot be scheduled for this day.

Noise curfew: BIG4 Adventure Whitsunday is a family orientated resort, so with this in mind, a 10pm noise curfew applies to ensure enjoyment for all guests. A BIG4 Adventure Whitsunday representative is accessible 24-hours a day for emergencies.

Breakfast hampers must be ordered at least 2-days prior to arrival (or by 7pm Wednesday if you are arriving over the weekend)

Extra person tariffs apply from the age of two years and above.

All linen and bath towels are provided, whilst pool towels are available from reception.

Cabins are serviced every 4-days for stays of 7-days or longer.

Children’s cots (including linen) and highchairs are available for $5.50 per stay. Please notify us on booking if these are required.

All accommodation and facilities are non-smoking.

Sorry, but pets are not permitted.

Travel Insurance: We recommend you take out travel insurance.