FAQs

We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises and some restaurants offer a courtesy bus directly to and from the resort.

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals . Find out more…

Yes the pool is heated during winter and cooled during summer to a comfortable temperature.

For everyone’s safety, alcoholic beverages, glass and bottles are not to be taken into the swimming pool or waterslide park area.

Day visitors are welcome to join friends or family who are staying in-house for a daily fee of $20 per person (overnight visitors are charged standard accommodation tariffs). All day visitors must be registered in advance, check-in at Reception on arrival and park in the designated visitor car park. Please note that visitors are not permitted during school holidays or peak periods, as our facilities are reserved for our overnight guests during these busy times and the additional volume inundates our resort facilities while having a negative impact on our paying guest’s enjoyment and experience. Day passes aren’t available for visitors who are not meeting in-house guests, so for those wishing to use our facilities they will need to book an overnight stay.

Beach/pool towels are available for hire at reception.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more …

You can simply join the BIG4 Perks Club by calling our team today (07) 49 485 400 or joining online. Find out more…

Please refer to the Terms and Conditions page for our Deposit and Cancellation policies.

We do not have a courtesy bus into Airlie Beach but our local bus company, Whitsunday Transit, operates a service to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises offer a courtesy bus directly to and from the resort and ‘Heart Of The Reef’ shuttles operate shuttle services to and from the Whitsunday Coast Airport Proserpine.

The closest airport to our resort is Whitsunday Coast Airport (PPP) at Proserpine, which is 33kms away on the Whitsunday mainland. You can also fly in to Hamilton Island Airport (HTI) and catch a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantaslink, Skytrans, Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport. Please contact us on 07 4948 5400 if you would like us to assist in booking your transfers from the airport and/or ferry terminal to the resort.

We do not accept DINERS. We accept VISA, MASTERCARD and AMEX only.

We only require a one night payment as a deposit with the balance due 30 days prior to arrival but you can pay off your accommodation prior to 30 days if you wish.

Yes, take the stress out of food shopping on the day you arrive and order online before you leave home with Woolworths and Coles. They will have your food and drinks delivered to your cabin so that you can start your holiday the day you arrive!

Yes, we are located just a short 500m walk (or drive) to Whitsunday Plaza Shopping Centre in which there is Woolworths, BIGW and a number of speciality shops. Coles are located within the Whitsunday Shopping Centre approx 2kms from the resort. Or why not relax when you get here and order Woolworths or Coles online before you leave home! Just ask the Frogettes for further details regarding the arrival of your shopping.

We have the delicious Cafe Trilogy food van on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…

We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…

Restaurants are located in Cannonvale and Airlie Beach. We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…

We are located approximately 4.5km from the main street of Airlie Beach.

We are located approximately 15.3km from Shute Harbour.

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…

The closest airport is the Whitsunday Coast Airport (PPP) at Proserpine which is a 33kms away. You can also get to our resort by flying in to Hamilton Island Airport (HTI) and catching a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantas, Jetstar, Skytrans and Virgin Australia with Heart Of The Reef Shuttles operating transfers to and from the airport.

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer and the pool heated/cooled to a comfortable 26 degrees all year round, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do.

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

All of our staff are very familiar with the many tours and experiences in the Whitsundays, helping you make the perfect choice for you and your family. Find out more…

The Whitsundays is warm throughout the majority of the year, however, during the winter months, we suggest to bring a long sleeve top or jacket and long pants for the cooler nights or mornings. You can swim all year round especially when you are spoilt with a huge heated pool so don’t forget to pack your swimmers

Whilst bicycles, scooters, rollerblades and skateboards are welcomed, please note, for guest safety, we do not allow electric scooters or similar equipment. For traditional bike, scooter and skateboard users, we do however need to enforce some strict rules to protect not only the safety of your children, but also the safety of all other guests within the resort. Please note that equipment must not be ridden in or around the amenities, laundries, on pathways, or near the front entrance of the resort. Importantly, a speed limit of 8km/h (walking pace only) applies, equipment must only be ridden during daylight hours and helmets must be worn at all times.

Yes, we do hire pool towels which are available from reception.

We do not have charge back facilities.

We accept VISA, MASTERCARD and AMEX, however we don’t accept DINERS.

We only require a one night payment as a deposit with full payment required 30 days prior to arrival. You can pay off your accommodation prior to your arrival if you wish, please just speak to one of our friendly team.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more …

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do on a rainy day!

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

Yes the pool is heated in the winter months and cooled in summer to ensure a comfortable temperature year round.

Yes, we have contacts for some wonderful babysitters who are all local and reliable and come highly recommended.

Yes, you are more than welcome to have visitors to your site or cabin for the day at a fee of $20 per person per day (overnight visitors attract the usual tariffs). All visitors must park their car in the visitor’s car park. Please register your guests with reception so that we are aware of who is in the resort at any one time. Unfortunately visitors are not permitted during school holidays and peak periods as the additional volume inundates our resort facilities and has a negative impact on our paying guest’s enjoyment and experience.

Mosquitoes are not often found in the resort, but like most of the Australian east coast we do have midges (or sandflies). They tend to appear late afternoon or early morning. Prevention is better than cure so we advise that you apply some repellant before you sit outside (we have some great products for sale in the shop).

We do not have charge back facilities.

Unfortunately, we aren’t able to accommodate pets at the resort (with the exception of assistance animals). This helps us protect our native wildlife, birdlife and our own Animal Park here onsite. If you would like some pet-friendly accommodation recommendations, please call our team on 07 4948 5400 and we’d be happy to pass on some other local options.

We are located approximately 5.2km from the main street of Airlie Beach.

We are located approximately 15.3km from Shute Harbour.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more…

Joining the BIG4 Perks Club is easy and you’ll start saving straight away. Find out more…

Check-in is from 2:00pm for cabins and 11:00am for powered sites. Check-out is 10:00am for all accommodation and sites. If you arrive before your check-in time, we’ll always do our best to accommodate an early arrival; however, this cannot be guaranteed. Luggage storage is available at Reception if required.

We’ll do our best to accommodate a late check-out where possible; however, availability cannot be guaranteed and late check-outs are not available during peak periods or school holidays. If you need to guarantee access to your accommodation beyond 10:00am, an additional night’s accommodation will need to be booked. Luggage storage is available at Reception after check-out.

Resort facilities are available to registered in-house guests and are therefore not available for use after your 10:00am check-out. We are, however, happy to store your luggage if you have a later departure from the Whitsundays.

Yes. If you expect to arrive after Reception has closed, please contact our team prior to arrival so we can arrange your after-hours check-in.

Yes. Our cabins are self-contained, allowing you to enjoy the convenience of preparing meals and making yourself at home during your stay.

As our cabins are self-contained, they are not serviced daily. Guests staying eight nights or more receive a complimentary Full Service during their stay. Refresher and Full Services can also be arranged for shorter stays, or as an additional service, for an extra charge.

Yes. Linen is provided in our cabins.

Cabins are air-conditioned, and some cabins feature reverse-cycle air conditioning that also provides heating. Heaters are available on request for cabins without this feature.

Yes. All cabins are fitted with Smart TVs, allowing you to access streaming services such as Netflix, Amazon Prime and Stan using your own account

Our deposit, amendment and cancellation conditions can be found in our Terms & Conditions.

Absolutely! Families are at the heart of the resort, with a huge range of facilities and activities to enjoy throughout your stay, including our lagoon pool and waterslide park, two jumping pillows, 18-hole mini golf, Animal Park, Froggy Express, outdoor cinema, play equipment, Kermit’s Kids Club and much more.

Cots and highchairs are available for guest use at no additional cost, subject to availability. Strollers and beach trolleys are also available free of charge. For other baby equipment such as car seats, we recommend contacting Airlie Beach Baby Hire.

Yes. Kermit’s Kids Club operates on selected days throughout the week, with fun-filled sessions designed for children aged 5 to 12 years. Seasonal Toddler Time sessions are also available for children under five, with parents or carers in attendance. We also offer a variety of other activities throughout the week, with many free of charge and some attracting a small cover fee.

For babysitting services, we recommend Airlie Beach Babysitting by Danielle. Availability can vary, so we suggest making arrangements in advance. Guests using a babysitter during their stay are asked to advise Reception, as it is important that we know who is onsite.

Yes. Bicycles, scooters, rollerblades and skateboards are welcome; however, electric scooters and similar equipment are not permitted. For everyone’s safety, equipment must only be used during daylight hours, helmets must be worn, and an 8km/h walking-pace speed limit applies. Bikes, scooters, skateboards and rollerblades must not be ridden around amenities, laundries, pathways or near the resort entrance.

Yes. Children 12 and under must be accompanied and supervised by an adult throughout the resort. This includes the swimming pool and waterslide areas.

There’s plenty to keep the whole family entertained! Resort facilities include our 32-metre lagoon pool, waterslide park, 18-hole mini golf, two undercover jumping pillows, Animal Park, Kermit’s Kids Club and Activity Hub, outdoor cinema, Froggy Express, pickleball, play equipment and more. We also run a changing program of activities throughout the year.

Yes. Our 32-metre lagoon pool is heated during winter and cooled during summer to maintain a comfortable temperature.

The swimming pool is generally open daily from 7:00am to 9:30pm, while the waterslide park operates from 8:00am to 7:00pm. Hours are subject to seasonal change.

No. For everyone’s safety, alcohol and glass containers are not permitted in the swimming pool or waterslide park areas.

Putter hire is complimentary, with a small $3 fee for golf balls, which you’re welcome to keep. Our floodlit 18-hole mini golf course is open daily from 8:00am to 8:00pm, and bookings are not required.

Yes! Free outdoor movie screenings are available for in-house guests. Movies are generally shown daily during school holidays and on selected nights outside school holiday periods. Screenings may be relocated or cancelled during wet weather. Check the current Activities Guide during your stay for what’s showing.

Yes. Our onsite Animal Park is home to a collection of farmyard favourites including sheep, dwarf goats, chickens and more. Guests can view the animals through the fence at any time, and guided animal feeding sessions may be available during your stay. Please don’t feed the animals independently, as they follow a specific diet.

The Froggy Express is our colourful trackless train, taking guests on two laps around the resort in approximately 10–15 minutes. Operating days and times vary seasonally and bookings are essential. Children under 12 years, or under 91cm tall, must be accompanied by an adult.

Yes! There’s always something happening at the resort, every week of the year. Our activities program changes throughout the seasons and includes a range of activities for children and adults. Some activities are complimentary, while others may attract a small fee. Our latest weekly Activities Guide is available during your stay.

Yes! Our interactive Virtual Tours allow you to explore accommodation, facilities and resort spaces online at your own pace.

Yes. Pool towels are available from Reception free of charge. You can keep your pool towel for the duration of your stay or exchange it for a fresh one as needed.

Yes. Trilogy Café, located near the swimming pool entrance, offers breakfast and lunch onsite. Evening food vendors also visit the resort on selected nights. For additional dining options, Reef Gateway Hotel is conveniently located across the road, with plenty more restaurants and eateries available throughout Cannonvale and Airlie Beach.

Yes. A number of free BBQs are located throughout the resort for guests to enjoy.

Yes. We have two camp kitchens. Our Hayman Camp Kitchen provides facilities for simple meal preparation, while the larger Langford Camp Kitchen includes electric BBQs, gas cooktop, countertop convection oven, microwave, toaster, kettle, dishwashing facilities and a shared refrigerator.

Yes. Our convenience store is located at Reception and stocks everyday essentials such as bread, milk and grocery basics, along with holiday favourites including ice creams, soft drinks, lollies and chips.

Woolworths at Whitsunday Plaza is approximately 500 metres from the resort. The centre also has BIG W and a range of specialty retailers. Coles is located at Whitsunday Shopping Centre, approximately 2 kilometres from the resort towards Airlie Beach.

Yes. Whitsunday Transit operates a local bus service approximately every 30 minutes to Airlie Beach and Shute Harbour, with a bus stop conveniently located near the resort entrance.

Yes. Bus transfers to and from Whitsunday Coast Airport can be arranged through Reception. If you are travelling via Hamilton Island, ferry transfers can be booked directly with Cruise Whitsundays.

Absolutely. Our knowledgeable team can provide local insights and unbiased advice to help you choose from the many tours exploring the Whitsunday Islands and Great Barrier Reef. We can assist with tour bookings, and many tour operators offer complimentary courtesy bus transfers directly from the resort. BIG4 member discounts also apply to selected experiences.

Yes. Taxi, maxi taxi and Uber services operate locally. Our Reception team can also assist with arranging a taxi during your stay.