At BIG4 Adventure Whitsunday Resort our motto is “there’s no such thing as a silly question.” So here we’ve recorded the answers to the questions we get asked the most. But if we haven’t answered yours, give us a call and we’ll be only too happy to have a natter and fill you in on all the what, how, who and wheres.
Yes, we have contacts for some wonderful qualified babysitters who are all local and reliable and come highly recommended.
Check-in time is at 2pm for cabins and 11am for powered sites. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.
No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.
We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises and some restaurants offer a courtesy bus directly to and from the resort.
Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.
We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals . Find out more…
Yes the pool is heated during winter and cooled during summer to a comfortable temperature.
For everyone’s safety, no alcohol is to be taken into the swimming pool or waterslide park area. No glass or bottles permitted as broken glass in the pool means having to completely empty the pools..
If you are staying with us in one of our cabins you can hire porta cots and high chairs through us free of charge. For extra baby equipment such as prams, baby carriers, car seats, playpens, jolly jumps and much, much more please contact Whitsunday Baby Equipment for more details and prices.
No, all linen is supplied in the cabins. Beach/pool towels are available for hire at reception. They are also available from reception as another alternative.
Yes, you are more than welcome to have visitors to your site or cabin for the day at a fee of $20per person per day, all visitors must park their car in the visitors car park. Please register your guests with reception so that we are aware of who is in the resort at any one time, (overnight visitors attract the usual tariffs). Unfortunately visitors are not permitted during school holiday and peak periods as we have discovered that this inundates the resort and its facilities and has a negative impact on our paying guest’s enjoyment. All visitors must be registered at Reception.
Beach/pool towels are available for hire at reception.
Yes we can make up some lovely personalised gift vouchers for any value. Find out more …
You can simply join the BIG4 Perks Club by calling our team today (07) 49 485 400 or joining online. Find out more…
All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.
Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.
Please refer to the Terms and Conditions page for our Deposit and Cancellation policies.
Yes, the BIG4 Adventure Whitsunday Resort team believe that everyone deserves the best possible holiday. We are genuinely passionate about creating accessible experiences and have taken significant steps to promote an inclusive, warm, and welcoming atmosphere for people of all abilities. The guide outlines the resort’s accessible accommodation, facilities, amenities and services, however if you have an specific queries, please contact 07 4948 5400.
view Accessibility GuideIf you are arriving after reception is closed, please advise our team who will arrange an after hours check in for you.
No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.
We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises offer a courtesy bus directly to and from the resort and ‘Heart Of The Reef’ shuttles operate shuttle services to and from the Whitsunday Coast Airport Proserpine.
The closest airport to our resort is Whitsunday Coast Airport (PPP) at Proserpine, which is 33kms away on the Whitsunday mainland. You can also fly in to Hamilton Island Airport (HTI) and catch a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantaslink, Skytrans, Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport. Please contact us on 07 4948 5400 if you would like us to assist in booking your transfers from the airport and/or ferry terminal to the resort.
There is a 1% credit card surcharge on all payment made by credit card.
We do not accept DINERS. We accept VISA, MASTERCARD and AMEX only.
We only require a one night payment as a deposit with the balance due 30 days prior to arrival but you can pay off your accommodation prior to 30 days if you wish.
Yes, we have our own yummy Breakfast Hamper packs available for order for during your stay. Please contact the friendly Frogettes on 07 4948 5400 or email [email protected] at least 2 days (before 7pm Wednesday if you are arriving over the weekend) before you are due to check in.
Yes, take the stress out of food shopping on the day you arrive and order online before you leave home with Woolworths, Coles and Whitsunday Provisioning. They will have your food and drinks delivered to your cabin so that you can start your holiday the day you arrive! You might even wish to start your holiday with a seafood platter.
Yes, we are located just a short 500m walk (or drive) to Whitsunday Plaza Shopping Centre in which there is Woolworths, BIGW and a number of speciality shops. Coles are located within the Whitsunday Shopping Centre approx 2kms from the resort. Or why not relax when you get here and order Woolworths or Coles online before you leave home! Just ask the Frogettes for further details regarding the arrival of your shopping.
We have the delicious Cafe Trilogy food van on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…
We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…
Restaurants are located in Cannonvale and Airlie Beach. We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…
We are located approximately 4.5km from the main street of Airlie Beach.
We are located approximately 15.3km from Shute Harbour.
We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.
We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).
We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…
The closest airport is the Whitsunday Coast Airport (PPP) at Proserpine which is a 33kms away. You can also get to our resort by flying in to Hamilton Island Airport (HTI) and catching a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantas, Jetstar, Bonza, Skytrans and Virgin Australia with Heart Of The Reef Shuttles operating transfers to and from the airport.
Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.
There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer and the pool heated/cooled to a comfortable 26 degrees all year round, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do.
We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.
Yes we are a fully licensed Tour Booking Agent and all of our staff are very familiar with all of the tours in the Whitsundays helping to make the perfect choice for you and your family. Find out more…
The Whitsundays is warm throughout the majority of the year, however, during the winter months, we suggest to bring a long sleeve top or jacket and long pants for the cooler nights or mornings. You can swim all year round especially when you are spoilt with a huge heated pool so don’t forget to pack your swimmers
If you are staying with us in one of our cabins you can hire porta cots and high chairs through us with no extra charge. For extra baby equipment such as prams, baby carriers, car seats, playpens, jolly jumps and much, much more please contact Whitsunday Baby Equipment for more details and prices.
Yes bikes and scooters are welcome within the resort (not near the amenities), we ask that all children wear helmets and they ride at walking pace only. SKATEBOARDS, ELECTRIC SCOOTERS & ROLLER BLADES are not permitted.
Yes, we do hire pool towels which are available from reception.
All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.
Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.
We do not have charge back facilities.
There is a 1% credit card surcharge on all payment made by credit card.
We accept VISA, MASTERCARD and AMEX, however we don’t accept DINERS.
We only require a one night payment as a deposit with full payment required 30 days prior to arrival. You can pay off your accommodation prior to your arrival if you wish, please just speak to one of our friendly team.
Yes we can make up some lovely personalised gift vouchers for any value. Find out more …
There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do on a rainy day!
We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).
Yes the pool is heated in the winter months and cooled in summer to ensure a comfortable temperature year round.
Yes, we have contacts for some wonderful babysitters who are all local and reliable and come highly recommended.
Yes, you are more than welcome to have visitors to your site or cabin for the day at a fee of $20per person per day, all visitors must park their car in the visitors car park. Please register your guests with reception so that we are aware of who is in the resort at any one time, (overnight visitors attract the usual tariffs). Unfortunately visitors are not permitted during school holiday and peak periods as we have discovered that this inundates the resort and its facilities and has a negative impact on our paying guest’s enjoyment. All visitors must be registered at Reception.
Mosquitoes are not often found in the resort, but like most of the Australian east coast we do have midges (or sandflies). They tend to appear late afternoon or early morning. Prevention is better than cure so we advise that you apply some repellant before you sit outside (we have some great products for sale in the shop).
We do not have charge back facilities.
Strictly NO PETS are allowed within the park as we have resident ducks and possums.
We are located approximately 5.2km from the main street of Airlie Beach.
We are located approximately 15.3km from Shute Harbour.
Yes we can make up some lovely personalised gift vouchers for any value. Find out more…
Joining the BIG4 Perks Club is easy and you’ll start saving straight away. Find out more…
All of our Luxury Cabins have reverse cycle air-conditioners and our Standard Cabins have oil heaters.
Our cabins and powered sites have good TV reception and all cabins have Smart TVs, allowing you to access your Netflix or YouTube accounts so you can stream your fave shows.
