We respect our Stakeholders’ rights and are committed to safeguarding their privacy.
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion (Personal Information). Personal Information may include “sensitive information” including information about an individual’s membership of a profession, trade or trade union, criminal record and health information. Examples of Personal Information of Stakeholders which we may collect, use and/or store are as follows:
- Names, addresses and telephone numbers
- Gender status
- Email address
- Age or date of birth
- Previous employer or educational affiliations
- Profession or occupation
- Information from a CV/resume
- Professional, trade association or trade union membership
- Tax file number
- Banking details
- WorkCover or other insurance claim details
- Health information
- Credit card details
- Computer IP address
- Drivers Licence
- Working With Children Check details
- Visa details
- Police check details
- Criminal record details
- Super fund details
- Next of Kin name and telephone numbers
- Covid Health Declarations
- Parental payments for child support
What personal information do we collect and hold?
We provide tourist accommodation and associated services. We only collect personal information if it is necessary for our business purposes. Generally, all personal information is collected directly from you, or with your consent. However, depending on who the individual is, we may also collect their Personal Information from a responsible person or representative (parent/guardian). Credit Card details are only stored for the processing of payment and kept securly within your reservation.
We may collect Personal Information in various ways, including dealing with you in person, over the telephone, through the website at www.adventurewhitsunday.com.au (Website) or by email. Sometimes we may collect Personal Information from a third party but only if the individual has consented to such collection (eg: employment referees or third party booking websites), or from a publicly available source.
How is personal information held and used?
The Personal Information we collect about Stakeholders is only held and used for reasons directly related to our business and to allow us to perform the services Stakeholders expect from us. For example, we may use Personal Information of guests to process payments or Personal Information of employees to administer different aspects of the employment relationship.
Will personal information be given to anyone else?
Personal Information may be disclosed to external third parties in the circumstances described below. There may be other instances where Personal Information may be disclosed outside our business, however we will notify you where this is the case prior to collecting that Personal Information.
(a) Group companies and Licensor
Personal Information collected by us may be disclosed to associated entities (as that term is defined in the Corporations Act 2001 (Cth)) as we see fit for the purposes of our business and as otherwise provided by law. Any associated entity will only use and disclose such Personal Information in the same manner that we may.
Personal Information collected by us is also disclosed to BIG4 Holiday Parks of Australia Pty Ltd the licensor for all BIG4 holidays parks to assist with bookings and administration.
(b) Third party contractors
Personal Information collected by us may be disclosed to third parties to whom we contract out specialised services (such as IT service providers, lawyers, accountants and our reservation system provider NewBook Pty Ltd). If we do disclose Personal Information to third party contractors, we take steps to ensure that those contractors:
- only have access to such Personal Information required by them to perform their functions;
- comply with their obligations under applicable privacy laws; and
- are authorised only to use Personal Information in order to provide the services required by us.
(c) Disclosures required or permitted by law
We may need to disclose Personal Information to law enforcement agencies, government agencies, courts, or other third parties where required or permitted by law.
(d) Other disclosures
Unless otherwise noted at the time we collect Personal Information, we do not sell, rent or trade Personal Information to or with third parties.
(e) Overseas disclosures
At this time, we do not disclose Personal Information to any recipients outside Australia. If our practices change in this respect, we will update this policy accordingly.
Is personal information stored safely?
We take reasonable steps to ensure the security of Personal Information held by us from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and comply with our security standards, and if Personal Information is held on paper files, it is stored in locked cabinets on locked premises. We only permit your Personal Information to be accessed by authorised personnel.
Personal Information is retained for the period of time determined by applicable laws after which it is de-identified or disposed of in a secure manner.
This policy outlines our approach to all Personal Information we handle, whether collected online or otherwise. However, particular issues that arise in the online environment are noted below.
Although we have implemented substantial security measures in relation to Personal Information, as the Website is linked to the internet (and the internet is inherently insecure) we cannot provide any guarantee regarding security of the Personal Information and other data transmitted to the Website. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of Personal Information or other data due to the Website being linked to the internet. When we no longer need your Personal Information and there is no obligation under law to retain the Personal Information, we will take steps which are reasonable in the circumstances to delete or de-identify the Personal Information.
Access, correction and complaints
- request not to receive information about our services or promotions;
- request access to or correction of Personal Information we hold about you; or
- make a complaint about our handling of your Personal Information.
To make such a request or complaint, please notify us by contacting us at the details below. We will handle any such request or complaint in accordance with the Act.
BIG4 Adventure Whitsunday Resort
25-29 Shute Harbour Road Airlie Beach
E-mail: [email protected]
This policy may change from time to time. This policy was last updated on 11 August 2021.