FAQs

Yes, we have contacts for some wonderful qualified babysitters who are all local and reliable and come highly recommended.

Check-in time is at 2pm for cabins and 11am for powered sites. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.

No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.

We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises and some restaurants offer a courtesy bus directly to and from the resort.

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals . Find out more…

Yes the pool is heated during winter and cooled during summer to a comfortable temperature.

For everyone’s safety, alcoholic beverages, glass and bottles are not to be taken into the swimming pool or waterslide park area.

If you are staying with us in one of our cabins you can hire porta cots and high chairs through us free of charge. For extra baby equipment such as prams, car seats and more please contact Airlie Beach Baby Equipment Hire for details and prices.

No, all linen is supplied in the cabins. Beach/pool towels are available for hire at reception. They are also available from reception as another alternative.

Day visitors are welcome to join friends or family who are staying in-house for a daily fee of $20 per person (overnight visitors are charged standard accommodation tariffs). All day visitors must be registered in advance, check-in at Reception on arrival and park in the designated visitor car park. Please note that visitors are not permitted during school holidays or peak periods, as our facilities are reserved for our overnight guests during these busy times and the additional volume inundates our resort facilities while having a negative impact on our paying guest’s enjoyment and experience. Day passes aren’t available for visitors who are not meeting in-house guests, so for those wishing to use our facilities they will need to book an overnight stay.

Beach/pool towels are available for hire at reception.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more …

You can simply join the BIG4 Perks Club by calling our team today (07) 49 485 400 or joining online. Find out more…

All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.

Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.

Please refer to the Terms and Conditions page for our Deposit and Cancellation policies.

Yes, the BIG4 Adventure Whitsunday Resort team believe that everyone deserves the best possible holiday. We are genuinely passionate about creating accessible experiences and have taken significant steps to promote an inclusive, warm, and welcoming atmosphere for people of all abilities. The guide outlines the resort’s accessible accommodation, facilities, amenities and services, however if you have an specific queries, please contact 07 4948 5400.

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Limited Mobility and Wheelchairs/Scooters and is also Accessible Accommodation Independent Wheelchair User Certified.

BIG4 Adventure Whitsunday Resort offers five accessible rooms catering to the needs of wheelchair users and guests with access requirements. These include three accessible Deluxe Studios and two accessible 2-bedroom Premium Cottage Deluxe cabins. Other offerings and facilities include:

• Wheelchair-friendly resort: Most areas and facilities throughout the resort are wheelchair accessible, including flat access to the waterpark. Please note however that the larger slides do have stairs.
• Accessible parking: Designated spaces are available at both reception and the accommodation.
• Accessible bathroom: Guests staying on powered sites have access to a fully equipped accessible bathroom.
• Accessible shuttle: Our Cushman Shuttle 8 Wheelchair Conversion buggy offers transportation around the resort and features a ramp and a designated wheelchair space.
• Lagoon pool access: Our main resort lagoon pool is equipped with a pool hoist/aquatic lift, enabling guests with mobility needs to enjoy the 32m heated pool. Stair access with a handrail is also available for those who prefer it.

For more details, please refer to our comprehensive Accessibility Guide. We’re here to ensure your stay is as enjoyable and comfortable as possible!

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Low Vision.

Our Accessible Deluxe Studio C12 has thoughtful touches to enhance the experience of guests who are blind or have low vision.

There is also Braille signage around the resort, including a large directional board near reception and all amenity blocks.

Registered assistance animals, such as Guide Dogs, are most welcome at the resort and service dogs are provided with our ‘Welcome Pooch Pack’.

For more details, please refer to the Blind or Low Vision section in our Accessibility Guide, which also includes audio guides to assist with your holiday planning.

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Low Hearing.

Our reception is equipped with a fixed counter hearing loop system, clearly identified to provide clear communication for hearing aid users. Additionally, we offer a portable wireless hearing loop, available to book for use throughout your stay.

For more details, please refer to the Deaf or Hard of Hearing section in our Accessibility Guide.

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Cognitive/Autism.

Our team are pleased to provide our guests with a fully facilitated sensory room, The Reilly Room. Designed with features you’d expect in an autism-specific educational setting, we also provide families planning to use the room with a special Social Script. This helpful guide allows you to explain to your child what they can expect during their holiday with us.

We’re also proud supporters of the Hidden Disabilities Sunflower program. Our team has completed specialised training to better assist guests and we offer complimentary green lanyards or pins to individuals with hidden disabilities. These items are optional to wear and serve as a discreet way to let our staff know you may need additional support during your stay.

In addition to these thoughtful touches, we’re proud to be the only holiday park in North Queensland with its very own on-site Animal Park. Interacting with our friendly animals is a truly special experience. From the softness of their fur or feathers to the joy of watching their playful antics, it’s a delightful activity for guests of all ages and a wonderful sensory experience.

Don’t forget to visit Kermit’s Activity Hub for Kermit’s Kids Club! Here, children aged 4 – 12 years can create handmade treasures while exploring our sensory garden, filled with a variety of herbs and plants to touch, smell, and enjoy.

For more details, please refer to the Neurodivergent section in our Accessibility Guide.

If you are arriving after reception is closed, please advise our team who will arrange an after hours check in for you.

No unfortunately. Check-out is strictly 10am if you would like to extend your stay with us (subject to availability) fees must be paid at the office by 8am.

We do not have a courtesy bus into Airlie Beach but there is the local bus company called ‘Whitsunday Transit’ who operate a service directly to and from the resort approximately every half an hour to all major local destinations from early morning until late at night. Most day cruises offer a courtesy bus directly to and from the resort and ‘Heart Of The Reef’ shuttles operate shuttle services to and from the Whitsunday Coast Airport Proserpine.

The closest airport to our resort is Whitsunday Coast Airport (PPP) at Proserpine, which is 33kms away on the Whitsunday mainland. You can also fly in to Hamilton Island Airport (HTI) and catch a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantaslink, Skytrans, Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport. Please contact us on 07 4948 5400 if you would like us to assist in booking your transfers from the airport and/or ferry terminal to the resort.

There is a 1% credit card surcharge on all payment made by credit card.

We do not accept DINERS. We accept VISA, MASTERCARD and AMEX only.

We only require a one night payment as a deposit with the balance due 30 days prior to arrival but you can pay off your accommodation prior to 30 days if you wish.

Yes, take the stress out of food shopping on the day you arrive and order online before you leave home with Woolworths and Coles. They will have your food and drinks delivered to your cabin so that you can start your holiday the day you arrive!

Yes, we are located just a short 500m walk (or drive) to Whitsunday Plaza Shopping Centre in which there is Woolworths, BIGW and a number of speciality shops. Coles are located within the Whitsunday Shopping Centre approx 2kms from the resort. Or why not relax when you get here and order Woolworths or Coles online before you leave home! Just ask the Frogettes for further details regarding the arrival of your shopping.

We have the delicious Cafe Trilogy food van on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…

We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…

Restaurants are located in Cannonvale and Airlie Beach. We have the delicious Cafe Trilogy on site and the Reef Gateway Bistro is just a short stroll across the road from us which sells great pub meals. Reef Gateway offer a courtesy bus to and from the resort. Find out more…

We are located approximately 4.5km from the main street of Airlie Beach.

We are located approximately 15.3km from Shute Harbour.

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

We are located 550 meters away from Whitsunday Plaza Shopping Centre. Find out more…

The closest airport is the Whitsunday Coast Airport (PPP) at Proserpine which is a 33kms away. You can also get to our resort by flying in to Hamilton Island Airport (HTI) and catching a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantas, Jetstar, Skytrans and Virgin Australia with Heart Of The Reef Shuttles operating transfers to and from the airport.

Yes we have a fully licensed tour desk and very local knowledgeable staff to help you decide on the tour to suit you and your family. If you are travelling during peak periods and have limited days please contact us prior to your stay so that we can pre-book a tour for you to avoid you missing out.

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer and the pool heated/cooled to a comfortable 26 degrees all year round, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do.

We are located 2.9kms from Cannonvale Beach and 5kms from Airlie Beach central and the public swimming lagoon.

All of our staff are very familiar with the many tours and experiences in the Whitsundays, helping you make the perfect choice for you and your family. Find out more…

The Whitsundays is warm throughout the majority of the year, however, during the winter months, we suggest to bring a long sleeve top or jacket and long pants for the cooler nights or mornings. You can swim all year round especially when you are spoilt with a huge heated pool so don’t forget to pack your swimmers

If you are staying with us in one of our cabins you can hire porta cots and high chairs through us with no extra charge. For extra baby equipment such as prams, baby carriers, car seats, playpens, jolly jumps and much, much more please contact Whitsunday Baby Equipment for more details and prices.

Whilst bicycles, scooters, rollerblades and skateboards are welcomed, please note, for guest safety, we do not allow electric scooters or similar equipment. For traditional bike, scooter and skateboard users, we do however need to enforce some strict rules to protect not only the safety of your children, but also the safety of all other guests within the resort. Please note that equipment must not be ridden in or around the amenities, laundries, on pathways, or near the front entrance of the resort. Importantly, a speed limit of 8km/h (walking pace only) applies, equipment must only be ridden during daylight hours and helmets must be worn at all times.

Yes, we do hire pool towels which are available from reception.

All of our Luxury Cabins have reverse cyle air-conditioners and our Standard Cabins have oil heaters.

Yes all of our cabins are fully self-contained with own kitchen and bathroom/s.

We do not have charge back facilities.

There is a 1% credit card surcharge on all payment made by credit card.

We accept VISA, MASTERCARD and AMEX, however we don’t accept DINERS.

We only require a one night payment as a deposit with full payment required 30 days prior to arrival. You can pay off your accommodation prior to your arrival if you wish, please just speak to one of our friendly team.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more …

There is always something to do at BIG4 Adventure Whitsunday Resort, and in the Whitsundays, come rain, hail or shine. With an average temperature of 24 degrees in winter and 29 degrees in summer, the rain has no chance of stopping the FUN! Feel free to ask our friendly Frogettes for some ideas of what to do on a rainy day!

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

Yes the pool is heated in the winter months and cooled in summer to ensure a comfortable temperature year round.

Yes, we have contacts for some wonderful babysitters who are all local and reliable and come highly recommended.

Yes, you are more than welcome to have visitors to your site or cabin for the day at a fee of $20 per person per day (overnight visitors attract the usual tariffs). All visitors must park their car in the visitor’s car park. Please register your guests with reception so that we are aware of who is in the resort at any one time. Unfortunately visitors are not permitted during school holidays and peak periods as the additional volume inundates our resort facilities and has a negative impact on our paying guest’s enjoyment and experience.

Mosquitoes are not often found in the resort, but like most of the Australian east coast we do have midges (or sandflies). They tend to appear late afternoon or early morning. Prevention is better than cure so we advise that you apply some repellant before you sit outside (we have some great products for sale in the shop).

We do not have charge back facilities.

Unfortunately, we aren’t able to accommodate pets at the resort (with the exception of assistance animals). This helps us protect our native wildlife, birdlife and our own Animal Park here onsite. If you would like some pet-friendly accommodation recommendations, please call our team on 07 4948 5400 and we’d be happy to pass on some other local options.

We are located approximately 5.2km from the main street of Airlie Beach.

We are located approximately 15.3km from Shute Harbour.

Yes we can make up some lovely personalised gift vouchers for any value. Find out more…

Joining the BIG4 Perks Club is easy and you’ll start saving straight away. Find out more…

All of our Luxury Cabins have reverse cycle air-conditioners and our Standard Cabins have oil heaters.

Our cabins and powered sites have good TV reception and all cabins have Smart TVs, allowing you to access your Netflix or YouTube accounts so you can stream your fave shows.