Leaves Both Sides Small

FAQs

OK, got any questions?

We’ve recorded the answers to the questions we get asked the most. But if we haven’t answered yours, give us a call and we’ll be only too happy to have a natter and fill you in on all the what, how, who and wheres.

Bookings and Accommodation

Check-in is from 2:00pm for cabins and 11:00am for powered sites. Check-out is 10:00am for all accommodation and sites. If you arrive before your check-in time, we’ll always do our best to accommodate an early arrival; however, this cannot be guaranteed. Luggage storage is available at Reception if required.

We’ll do our best to accommodate a late check-out where possible; however, availability cannot be guaranteed and late check-outs are not available during peak periods or school holidays. If you need to guarantee access to your accommodation beyond 10:00am, an additional night’s accommodation will need to be booked. Luggage storage is available at Reception after check-out.

Resort facilities are available to registered in-house guests and are therefore not available for use after your 10:00am check-out. We are, however, happy to store your luggage if you have a later departure from the Whitsundays.

Yes. If you expect to arrive after Reception has closed, please contact our team prior to arrival so we can arrange your after-hours check-in.

Yes. Our cabins are self-contained, allowing you to enjoy the convenience of preparing meals and making yourself at home during your stay.

As our cabins are self-contained, they are not serviced daily. Guests staying eight nights or more receive a complimentary Full Service during their stay. Refresher and Full Services can also be arranged for shorter stays, or as an additional service, for an extra charge.

Yes. Linen is provided in our cabins.

Cabins are air-conditioned, and some cabins feature reverse-cycle air conditioning that also provides heating. Heaters are available on request for cabins without this feature.

Yes. All cabins are fitted with Smart TVs, allowing you to access streaming services such as Netflix, Amazon Prime and Stan using your own account

Our deposit, amendment and cancellation conditions can be found in our Terms & Conditions.

We only require a one night payment as a deposit with full payment required 30 days prior to arrival. You can pay off your accommodation earlier if you wish by selecting a payment plan when booking.

We accept VISA, MASTERCARD and AMEX, however we don’t accept DINERS.

Resort Facilities and Activities

There’s plenty to keep the whole family entertained! Resort facilities include our 32-metre lagoon pool, waterslide park, 18-hole mini golf, two undercover jumping pillows, Animal Park, Kermit’s Kids Club and Activity Hub, outdoor cinema, Froggy Express, pickleball, play equipment and more. We also run a changing program of activities throughout the year.

Yes. Our 32-metre lagoon pool is heated during winter and cooled during summer to maintain a comfortable temperature.

The swimming pool is generally open daily from 7:00am to 9:30pm, while the waterslide park operates from 8:00am to 7:00pm. Hours are subject to seasonal change.

For everyone’s safety, alcoholic beverages, glass and bottles are not to be taken into the swimming pool or waterslide park area.

Putter hire is complimentary, with a small $3 fee for golf balls, which you’re welcome to keep. Our floodlit 18-hole mini golf course is open daily from 8:00am to 8:00pm, and bookings are not required.

Yes! Free outdoor movie screenings are available for in-house guests. Movies are generally shown daily during school holidays and on selected nights outside school holiday periods. Screenings may be relocated or cancelled during wet weather. Check the current Activities Guide during your stay for what’s showing.

Yes. Our onsite Animal Park is home to a collection of farmyard favourites including sheep, dwarf goats, chickens and more. Guests can view the animals through the fence at any time, and guided animal feeding sessions may be available during your stay. Please don’t feed the animals independently, as they follow a specific diet.

The Froggy Express is our colourful trackless train, taking guests on two laps around the resort in approximately 10–15 minutes. Operating days and times vary seasonally and bookings are essential. Children under 12 years, or under 91cm tall, must be accompanied by an adult.

Yes! There’s always something happening at the resort, every week of the year. Our activities program changes throughout the seasons and includes a range of activities for children and adults. Some activities are complimentary, while others may attract a small fee. Our latest weekly Activities Guide is available during your stay.

Yes! Our interactive Virtual Tours allow you to explore accommodation, facilities and resort spaces online at your own pace.

Yes. Pool towels are available from Reception free of charge. You can keep your pool towel for the duration of your stay or exchange it for a fresh one as needed.

Resort Development

Yes. We’re currently undertaking an exciting resort development that will introduce new accommodation, a café, larger waterslide park, new swimming pool with swim-up bar and other enhanced resort facilities. Visit our Resort Development Updates page for more information.

Construction areas are securely separated from guest areas, with works carefully managed to minimise disruption. Our existing facilities and activities remain open and ready to enjoy. Visit our Resort Development Updates page for more information.

We provide ongoing information about the project on our Resort Development Updates page, including the latest updates as work progresses.

Families and Children

Absolutely! Families are at the heart of the resort, with a huge range of facilities and activities to enjoy throughout your stay, including our lagoon pool and waterslide park, two jumping pillows, 18-hole mini golf, Animal Park, Froggy Express, outdoor cinema, play equipment, Kermit’s Kids Club and much more.

Cots and highchairs are available for guest use at no additional cost, subject to availability. Strollers and beach trolleys are also available free of charge. For other baby equipment such as car seats, we recommend contacting Airlie Beach Baby Hire.

Yes. Kermit’s Kids Club operates on selected days throughout the week, with fun-filled sessions designed for children aged 5 to 12 years. Seasonal Toddler Time sessions are also available for children under five, with parents or carers in attendance. We also offer a variety of other activities throughout the week, with many free of charge and some attracting a small cover fee.

For babysitting services, we recommend Airlie Beach Babysitting by Danielle. Availability can vary, so we suggest making arrangements in advance. Guests using a babysitter during their stay are asked to advise Reception, as it is important that we know who is onsite.

Yes. Children 12 and under must be accompanied and supervised by an adult throughout the resort. This includes the swimming pool and waterslide areas.

Dining, Shopping and Food

Yes. Trilogy Café, located near the swimming pool entrance, offers breakfast and lunch onsite. Evening food vendors also visit the resort on selected nights. For additional dining options, Reef Gateway Hotel is conveniently located across the road, with plenty more restaurants and eateries available throughout Cannonvale and Airlie Beach.

Yes. A number of free BBQs are located throughout the resort for guests to enjoy.

Yes. We have two camp kitchens. Our Hayman Camp Kitchen provides facilities for simple meal preparation, while the larger Langford Camp Kitchen includes electric BBQs, gas cooktop, countertop convection oven, microwave, toaster, kettle, dishwashing facilities and a shared refrigerator.

Yes. Our convenience store is located at Reception and stocks everyday essentials such as bread, milk and grocery basics, along with holiday favourites including ice creams, soft drinks, lollies and chips.

We are located just a short 500m walk (or drive) to Whitsunday Plaza Shopping Centre which is home to Woolworths, BIGW and a number of speciality shops. Coles is located at Whitsunday Shopping Centre, approximately 2 kilometres from the resort towards Airlie Beach. Or why not relax when you get here and order Woolworths or Coles online before you leave home?

Yes, take the stress out of food shopping on the day you arrive and order online before you leave home with Woolworths or Coles. They will have your food and drinks delivered to your cabin so that you can start your holiday the day you arrive!

Location, Transport and Tours

BIG4 Adventure Whitsunday Resort is located approximately 5.2km from the main street of Airlie Beach.

Yes. Whitsunday Transit operates a local bus service to and from the resort approximately every half an hour to local destinations including Airlie Beach and Shute Harbour, with a bus stop conveniently located near the resort entrance. Most day cruises offer a courtesy bus directly to and from the resort and ‘Heart Of The Reef’ shuttles operate shuttle services to and from the Whitsunday Coast Airport in Proserpine.

The closest airport to BIG4 Adventure Whitsunday Resort is Whitsunday Coast Airport (PPP) at Proserpine, which is 33kms away on the Whitsunday mainland. You can also fly in to Hamilton Island Airport (HTI) and catch a ferry to Airlie Beach. The airports are serviced by domestic Australian airlines Qantaslink, Skytrans, Jetstar and Virgin Australia. Qantas also flies into Hamilton Island Airport. Heart Of The Reef Shuttles operate transfers to and from Whitsunday Coast Airport or please contact us on 07 4948 5400 if you would like us to assist in booking your transfers from the airport and/or ferry terminal to the resort.

Yes. Bus transfers to and from Whitsunday Coast Airport can be arranged through Reception or call our friendly team on 07 4948 5400. If you are travelling via Hamilton Island, ferry transfers can be booked directly with Cruise Whitsundays.

Yes. Taxi, maxi taxi and Uber services operate locally. Our Reception team can also assist with arranging a taxi during your stay.

Absolutely. Our knowledgeable team can provide local insights and unbiased advice to help you choose from the many tours exploring the Whitsunday Islands, Great Barrier Reef and mainland. We can assist with tour bookings and many tour operators offer complimentary courtesy bus transfers directly from the resort. BIG4 member discounts also apply to selected experiences. If you are travelling during peak periods and/or have limited time, to avoid missing out, please contact us prior to your stay to pre-book tours.

We are located 2.9kms from Cannonvale Beach and 5.2 kms from Airlie Beach central and the public swimming lagoon.

We do have our very own 15 foot outdoor movie screen at the resort – perfect for movies under the stars. There is a cinema located in Proserpine (20kms away) and Bowen (75kms away).

Accessibility

We are committed to providing a welcoming and inclusive experience for guests of all abilities and proudly hold Quality Tourism accreditation across multiple accessibility categories, including limited mobility and wheelchair users, low vision, low hearing and cognitive/autism. Our Accessibility Guide outlines the resort’s accessible accommodation, facilities, amenities and services.

Yes. We offer a range of accessible accommodation options along with accessible facilities and services throughout the resort. As individual accessibility requirements vary, we recommend viewing our comprehensive Accessibility Guide or speaking with our team before booking so we can help you choose the most suitable accommodation.

BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Limited Mobility and Wheelchairs/Scooters and is also Accessible Accommodation Independent Wheelchair User Certified.

BIG4 Adventure Whitsunday Resort offers five accessible rooms catering to the needs of wheelchair users and guests with access requirements. These include three accessible Deluxe Studios and two accessible 2-bedroom Premium Cottage Deluxe cabins. Other offerings and facilities include:

  • Wheelchair-friendly resort: Most areas and facilities throughout the resort are wheelchair accessible, including flat access to the waterpark. Please note however that the larger slides do have stairs.
  • Accessible parking: Designated spaces are available at both reception and the accommodation.
  • Accessible bathroom: Guests staying on powered sites have access to a fully equipped accessible bathroom.
  • Accessible shuttle: Our Cushman Shuttle 8 Wheelchair Conversion buggy offers transportation around the resort and features a ramp and a designated wheelchair space.
  • Lagoon pool access: Our main resort lagoon pool is equipped with a pool hoist/aquatic lift, enabling guests with mobility needs to enjoy the 32m heated pool. Stair access with a handrail is also available for those who prefer it.

For more details, please refer to our comprehensive Accessibility Guide. We’re here to ensure your stay is as enjoyable and comfortable as possible!

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Low Vision.

Our Accessible Deluxe Studio C12 has thoughtful touches to enhance the experience of guests who are blind or have low vision.

There is also Braille signage around the resort, including a large directional board near reception and all amenity blocks.

Registered assistance animals, such as Guide Dogs, are most welcome at the resort and assistance dogs are provided with our ‘Welcome Pooch Pack’.

For more details, please refer to the Blind or Low Vision section in our Accessibility Guide, which also includes audio guides to assist with your holiday planning.

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Low Hearing.

Our reception is equipped with a fixed counter hearing loop system, clearly identified to provide clear communication for hearing aid users. Additionally, we offer a portable wireless hearing loop, available to book for use throughout your stay.

For more details, please refer to the Deaf or Hard of Hearing section in our Accessibility Guide.

Yes, BIG4 Adventure Whitsunday Resort proudly holds Quality Tourism Accredited Business accreditation for Cognitive/Autism.

Our team are pleased to provide our guests with a fully facilitated sensory room, The Reilly Room. Designed with features you’d expect in an autism-specific educational setting, we also provide families planning to use the room with a special Social Script. This helpful guide allows you to explain to your child what they can expect during their holiday with us.

We’re also proud supporters of the Hidden Disabilities Sunflower program. Our team has completed specialised training to better assist guests and we offer complimentary green lanyards or pins to individuals with hidden disabilities. These items are optional to wear and serve as a discreet way to let our staff know you may need additional support during your stay.

In addition to these thoughtful touches, we’re proud to be the only holiday park in North Queensland with its very own on-site Animal Park. Interacting with our friendly animals is a truly special experience. From the softness of their fur or feathers to the joy of watching their playful antics, it’s a delightful activity for guests of all ages and a wonderful sensory experience.

Don’t forget to visit Kermit’s Activity Hub for Kermit’s Kids Club! Here, children aged 4 – 12 years can create handmade treasures while exploring our sensory garden, filled with a variety of herbs and plants to touch, smell, and enjoy.

For more details, please refer to the Neurodivergent section in our Accessibility Guide.

Visitors, Pets and Resort Policies

Day visitors are welcome to join friends or family who are staying in-house for a daily fee of $20 per person (overnight visitors are charged standard accommodation tariffs). All day visitors must be registered in advance, check-in at Reception on arrival and park in the designated visitor car park. Please note that visitors are not permitted during school holidays or peak periods, as our facilities are reserved for our overnight guests during these busy times and the additional volume inundates our resort facilities while having a negative impact on our paying guest’s enjoyment and experience.

Day passes aren’t available for visitors who are not meeting in-house guests, so for those wishing to use our facilities they will need to book an overnight stay.

Unfortunately, we aren’t able to accommodate pets at the resort (with the exception of assistance animals). This helps us protect our native wildlife, birdlife and our own Animal Park here onsite. If you would like some pet-friendly accommodation recommendations, please call our team on 07 4948 5400 and we’d be happy to pass on some other local options.

Smoking, including vaping and e-cigarettes, is not permitted in public areas of the resort. Guests may smoke on their own cabin balcony or campsite, provided it does not cause discomfort to other guests.

Quiet time is observed between 10:00pm and 7:00am for the comfort of all guests.

Whilst bicycles, scooters, rollerblades and skateboards are welcomed, please note, for guest safety, we do not allow electric scooters or similar equipment. For traditional bike, scooter and skateboard users, we do however need to enforce some strict rules to protect not only the safety of your children, but also the safety of all other guests within the resort. Please note that equipment must not be ridden in or around the amenities, laundries, on pathways, or near the front entrance of the resort.

Importantly, a speed limit of 8km/h (walking pace only) applies, equipment must only be ridden during daylight hours and helmets must be worn at all times.

No. EV charging facilities are not currently available onsite, and electric vehicles must not be charged from cabins or powered sites using personal cables or inverters.

The nearest public charging facilities are located in Proserpine at Dobbins Lane and Whitsunday Gold Coffee Farm.

Yes. Complimentary resort Wi-Fi is provided to guests at check-in.

BIG4 Adventure Whitsunday Resort provides short-term holiday accommodation, with a maximum stay of 28 days. Requests for stays exceeding 28 days may be considered at management’s discretion and must comply with applicable Queensland tenancy requirements.

BIG4 Membership and Gift Vouchers

Yes. BIG4 Holiday Perks+ members can access a range of offers and discounts, including accommodation discounts on eligible direct bookings, savings on selected local tours, free go-kart hire and more. Visit our BIG4 Holiday Perks+ Membership page for more information.

BIG4 Holiday Perks+ Membership is easy and you’ll start saving straight away! To join, visit our BIG4 Holiday Perks+ Membership page or call our friendly team on (07) 4948 5400.

Yes. Personalised BIG4 Adventure Whitsunday Resort gift vouchers are available in varying amounts and can be purchased securely online. They make a great gift for birthdays, special occasions or a future Whitsundays holiday.