Resort Compendium

BIG4 Adventure Whitsunday Resort is committed to providing a welcoming, inclusive and comfortable experience for guests of all abilities. We proudly hold Quality Tourism accreditation across multiple accessibility categories, including limited mobility and wheelchair users, low vision, low hearing and cognitive/autism. The resort offers a range of accessible accommodation options, wheelchair-friendly pathways throughout most facilities, accessible parking, an accessible bathroom for powered site guests, and an accessible shuttle buggy to assist with transport around the resort. Our main lagoon pool is equipped with a pool hoist, allowing guests with mobility needs to enjoy the heated 32-metre pool, alongside stair access with handrails. We also offer a variety of thoughtful services and facilities to support guests with sensory, vision, hearing and neurodivergent needs. These include braille signage around the resort, hearing loop systems at Reception, a fully facilitated sensory space (The Reilly Room), and support for registered assistance animals. We proudly support the Hidden Disabilities Sunflower program, with optional lanyards or pins available to discreetly signal the need for additional support. For further details on our accessible accommodation, facilities and services, we encourage guests to refer to our comprehensive Accessibility Guide or speak with our friendly team, who are always happy to assist.

We are committed to creating a welcoming and inclusive environment so all guests can enjoy a comfortable and memorable stay. We understand that accessibility needs can vary, and our aim is to make your time with us as easy and enjoyable as possible. You can view our detailed Accessibility Guide here, which provides an overview of our accessible accommodation options, facilities, amenities and services available throughout the resort. If you have specific questions or would like assistance during your stay, our friendly Reception team is always happy to help.

There’s always something happening at the resort, every week of the year. To see what’s on during your stay, pick up a printed weekly Activities Guide from Reception, with the latest guides available each Sunday.

For any after-hours assistance or disturbances, please call the Night Caretaker on (07) 4948 5400. In case of an emergency, dial 000 to contact police, ambulance, or fire services, and then notify the Night Caretaker immediately.

Your cabin air conditioner is operated via the remote control. Ergon Energy recommends 25 degrees Celsius as the optimum temperature for comfort and energy efficiency in Queensland. In consideration of the environment, we kindly ask that air conditioners are switched off when you are not in your cabin. Some cabins are fitted with reverse cycle air conditioning that also provides heating (please note this feature is not available in all cabins) and heaters are available on request – please speak with our friendly Reception team.

For airline enquiries, bookings or flight information, please contact the relevant airline directly. Jetstar can be reached on 131 538, Virgin Australia on 136 789, or you may contact Whitsunday Coast Airport on (07) 4945 0200 during office hours.

Bus transfers to and from Whitsunday Coast Airport can be arranged through Reception. If you are flying via Hamilton Island, transfers can be booked directly with Cruise Whitsundays by calling (07) 4846 7000.

The resort features two amenity blocks for guest convenience – the Deloraine Amenities and Langford Amenities. Both blocks are equipped with bathroom facilities including showers and toilets, along with laundry amenities such as washing machines, dryers, irons and ironing boards, and clotheslines (please refer to the Laundry section for further details). Deloraine Amenities also includes family and accessible bathroom facilities. Additionally, toilet amenities are located within the pool area.

Located at the rear of the resort, our Animal Park is home to a friendly collection of farmyard favourites, including sheep, dwarf goats, chickens and more. Guests are welcome to view the animals through the fence at any time; however, we kindly ask that you do not feed them, as they follow a specific diet. Guided animal feedings may be available during your stay and bookings are essential. Please refer to the printed weekly Activities Guide available from Reception, or speak with our friendly team for more information.

For babysitting services during your stay, we recommend Airlie Beach Babysitting by Danielle. Enquiries and bookings can be made directly by calling 0439 469 234. Please note that availability may vary, so we suggest contacting them in advance to secure your preferred time. We kindly ask that you advise Reception if a babysitter will be attending the resort, as it is important for us to know who is onsite at any given time.

ATMs are conveniently located across the road at The Reef Gateway Hotel, as well as nearby at Whitsunday Plaza Shopping Centre. ANZ, NAB and Bendigo Bank branches are located at Whitsunday Plaza, each with ATM facilities available. Westpac and Commonwealth Bank branches can be found at the Whitsunday Shopping Centre.

A number of free BBQs are conveniently located throughout the resort for guests to enjoy. We kindly ask that BBQs are left clean after use, so the next guests can enjoy them too. Thank you for your consideration.

Whilst bicycles, scooters, rollerblades and skateboards are welcomed, please note, for guest safety, we do not allow electric scooters or similar equipment. For traditional bike, scooter and skateboard users, we do however need to enforce some rules to protect not only the safety of your children, but also the safety of all other guests within the resort. Please note that equipment must not be ridden in or around the amenities, laundries, on pathways, or near the front entrance of the resort. Importantly, a speed limit of 8km/h (walking pace only) applies, equipment must only be ridden during daylight hours and helmets must be worn at all times.

As a BIG4 member, you’re entitled to access a range of great offers and discounts. If you’re not currently a BIG4 member and would like to learn more, speak with our friendly team at Reception. They can assist with membership information and highlight exclusive benefits such as accommodation discounts on direct bookings, savings on selected local tours, free go-kart hire and more. You can also find more information about BIG4 Holiday Perks+ Membership here.

A dedicated boat and car washing hardstand is available for guest use and is equipped with a filleting table and a freshwater hose. To help keep the resort clean and well maintained, boats and cars are not to be washed outside cabins. Please speak with our Reception team for directions to the washing area or for further assistance.

For your security, the resort boom gates operate using a PIN code issued at check-in. This PIN is your exclusive access code and is required to enter and exit the resort, so please keep it secure. Your PIN allows access for one vehicle only. Some of our larger cabins can accommodate two vehicles; in this case, please provide Reception with the second vehicle’s registration number so an additional PIN code can be allocated. Visitor vehicles are unable to enter the resort and must be parked in the designated visitor parking area near Reception. Please note that your PIN will expire on the day of departure at check-out time, which is 10:00am. If you have any questions or require assistance, our friendly Reception team is happy to help.

The Whitsunday Transit bus service operates approximately every 30 minutes to Shute Harbour, via the Whitsunday Shopping Centre and Airlie Beach. A bus stop is conveniently located near the resort entrance. Timetables and further information are available from Reception.

Our resort features two well-appointed camp kitchens, providing convenient shared spaces for guests to prepare meals and relax. Both camp kitchens feature a selection of freshly grown herbs, which guests are welcome to enjoy during their stay. The Hayman Camp Kitchen is a smaller facility designed for simple meal preparation. It includes electric BBQs, a microwave, toaster and kettle, along with a sink for dishwashing. The Langford Camp Kitchen is our larger facility and is fully equipped for comfort and convenience. It includes electric BBQs, a gas cooktop, a countertop convection oven, microwave, toaster and kettle, along with a sink for dishwashing. A refrigerator is available for shared food storage, with baskets provided from Reception. Guests will also find a vending machine offering a selection of snacks and drinks, as well as a large-screen TV with DVD player, making it a great communal space to enjoy. For guests using the refrigerator in the Langford Camp Kitchen, all food items must be stored in a basket. Baskets and the fridge lock code are available from Reception, and all site guests are welcome to use the fridge, following the procedures noted on the fridge door. For hygiene and environmental reasons, we kindly ask that all seafood scraps are wrapped and taken to Reception for disposal. Thank you for helping us keep our shared facilities clean, safe and enjoyable for everyone.

Several national car hire companies operate in the Airlie Beach area. We recommend local Heart of Reef Car Rental, which offers a 10% discount for BIG4 members. Reception can provide eligible BIG4 members with a discount code to receive this offer. To enquire or make a booking, please contact Heart of Reef Car Rental on 0466 280 815, or speak with our Reception team for assistance.

Check-in time is from 2:00pm for cabins and 11:00am for powered sites. While we will always do our best to accommodate early arrivals, this cannot be guaranteed as your cabin or site may still be occupied by departing guests. Luggage storage is available at Reception should you arrive prior to check-in.

Check-out time from your cabin or site is 10:00am, allowing our team time to prepare for incoming guests. Please note that your boom gate PIN will expire at 10:00am on the day of departure, in line with our check-out time. If you have a late afternoon or evening flight, we will do our best to accommodate a late check-out where possible; however, this cannot always be guaranteed and is not available during peak periods or school holidays. To guarantee a late check-out, an additional night’s accommodation must be booked. We are more than happy to store your luggage for the day. For the safety and security of all guests, resort facilities are not available for use after check-out, as all guests on site must be registered. Thank you for your understanding and cooperation.

The nearest pharmacy is LiveLife Pharmacy Cannonvale, located in Whitsunday Plaza Shopping Centre. LiveLife Pharmacy Whitsunday, located in the Whitsunday Shopping Centre in Cannonvale, is also available a little further from the resort. A third option, LiveLife Pharmacy Airlie Beach, is located in the main town centre of Airlie Beach. All pharmacies are open daily.

We love welcoming children to the resort; however, for their safety, we kindly ask that they are accompanied and supervised by an adult at all times throughout the resort.

Most major religious denominations are represented in the Airlie Beach and Proserpine areas. For service times and locations during your stay, please speak with our Reception team, who will be happy to assist.

Our convenience store is located at Reception and stocks a range of everyday essentials, including bread, milk and other grocery basics. You’ll also find holiday favourites such as ice creams, soft drinks, lollies and chips, perfect for a quick treat during your stay.

Cots, highchairs, strollers and beach trolleys are available for guest use at no additional cost, subject to availability. We recommend requesting these as early as possible during your stay if not already arranged with your booking. To request a cot, highchair, stroller or beach trolley, please speak with our friendly Reception team. For other baby equipment such as car seats, please contact Airlie Beach Baby Equipment Hire for details and prices.

We kindly ask all guests to take care of the resort accommodation and facilities during their stay so that everyone can continue to enjoy them. Please note that any damage to resort accommodation, furnishings or facilities may incur a minimum charge of $200, depending on the nature and extent of the damage. This charge helps cover repair, replacement or additional cleaning costs. If an accident does occur, we appreciate you notifying Reception as soon as possible so our team can assist. Thank you for your understanding and cooperation.

Cannonvale Dental is located at Whitsunday Plaza Shopping Centre and is open Monday to Friday. Telephone (07) 4946 5070. Whitsunday Family Dental, located near the Whitsunday Shopping Centre, is also open Monday to Friday. Telephone (07) 4946 6433.

Onsite breakfast and lunch is available at Trilogy Café, located near the swimming pool entrance. For casual dining and takeaway options, Reef Gateway Hotel is conveniently located across the road. For a wider range of local dining choices, Airlie Beach Restaurants – The Local Food Guide is a helpful resource showcasing restaurants and eateries in the area. In addition, evening food vendors visit the resort on selected nights, offering convenient dinner options – please refer to the weekly Activities Guide, available from Reception, or speak with our friendly team for more information.

The nearest medical practice is Whitsunday Family Practice, located at Whitsunday Plaza Shopping Centre and open Monday to Friday. Telephone (07) 4948 3323. Whitsunday Doctors Service, located in Airlie Beach, is also open Monday to Friday. Telephone (07) 4967 7700.

In case of an emergency, dial 000 to contact police, ambulance, or fire services, and then notify Reception immediately or call (07) 4948 5400. For any after-hours disturbances or assistance, please call the Night Caretaker on (07) 4948 5400.

Fire evacuation maps are displayed in every cabin, as well as throughout the resort in amenity blocks, camp kitchens and at Reception. In the event of an evacuation, the Emergency Assembly Area is located in the visitor car park at the front entrance of the resort.

Looking for the perfect gift? BIG4 Adventure Whitsunday Resort offers accommodation options to suit every style of holiday, and our personalised gift vouchers can be purchased for varying amounts. They’re ideal for birthdays, special occasions or as a thoughtful holiday surprise. Gift vouchers can be purchased easily and securely online here. If you’d like assistance or have a special request, our friendly team is always happy to help.

Our local fitness centre, Airlie Fitness, is located at Reef Plaza in Cannonvale (further behind KFC and next to Intersport). The facility offers personal training, boxing, a modern gymnasium and a variety of fitness classes. BIG4 Adventure Whitsunday Resort guests can take advantage of a special rate of $10 per casual visit or $40 for an unlimited weekly pass, which also includes access to classes. If you prefer to stay active outdoors, our Reception team can recommend local walking or running routes, and don’t forget our 32-metre heated pool, which is perfect for lap swimming.

The nearest public hospital is Proserpine Hospital, located approximately 25 kilometres from the resort, or around a 20-minute drive. A 24-hour emergency service is available. For enquiries, please call (07) 4813 9400.

As our cabins are self-contained, they are not serviced daily. For guests staying five nights or more, a housekeeping service is included during your stay. On your third day, we offer a mid-stay top-up service, which includes fresh towels and essential replenishments. For stays of eight nights or more, on the sixth day guests may choose between a full service (fresh linen, towels and a top-up) or a top-up service only on scheduled service days. For longer stays, services are available every three days. Service notes will be provided in your cabin – please complete and return them to Reception by the indicated time so we can arrange your preferred service. If we do not receive a service note, we will assume no service is required. All services take place after 11am, and while earlier services cannot be guaranteed, our team will do their best to accommodate requests. For any other cabin amenities or services, please contact our friendly Reception team.

Bags of ice are available for purchase from Reception during office hours.

An iron and ironing board are provided in each cabin for your convenience. Guests staying on sites will also find irons and ironing boards available in the laundry areas within each amenity block.

Kermit’s Kids Club operates on selected days throughout the week, with our Guest Activities team opening the doors of the Kermit’s Activity Hub for fun-filled sessions designed for children aged 4 to 12 years. Seasonal Toddler Time sessions are also available for children under 4 years, providing a fun and supported experience with parents or carers in attendance. A variety of additional activity sessions are held in the comfort of our air-conditioned Kermit’s Activity Hub, located in the resort’s central activity area. These include engaging activities for children, as well as select holiday sessions tailored for adults. Many activities are free of charge, while some may require a small cover fee. For session times and bookings, please refer to the weekly Activities Guide available from Reception, or speak with our friendly team for more information.

Be sure to visit the popular Airlie Beach Lagoon, a vibrant waterfront swimming area open year-round. With its relaxed atmosphere and scenic setting, it’s a great place to unwind. Free BBQ facilities are located around the lagoon, making it an ideal spot to spend an afternoon or enjoy an evening by the water.

There are two guest laundries conveniently located within the resort—one at the Deloraine Amenities block and the other at the Langford Amenities block. Change, washing powder and pegs are available from Reception during office hours. Washing machines are $5.00 per load (5 × $1 coins) and dryers are $4.00 per cycle (4 × $1 coins). Guests staying in our Family, Poolview or Whitehaven Condos, as well as our Premium Cottages and Premium Cottage Deluxe, also enjoy the convenience of a private washing machine and dryer within their cabin.

If you have lost or found an item during your stay, please contact Reception. All items are recorded in our Lost and Found register, and our team will be happy to assist with any enquiries.

Luggage assistance and storage are available for guests arriving or departing the resort. If you require help with luggage transport, or need to store bags before check-in or after check-out, please speak with our Reception team, who will be happy to assist.

Any incoming mail or telephone messages for guests are held at Reception. If you are expecting a delivery or message, please feel free to check with our team. To help us correctly identify and distribute mail, please ensure the name details on any mail or deliveries match the name on your booking. Outgoing mail can also be left at Reception for posting, and stamps are available for purchase.

Intuitive Massage is located just 50 metres from the resort and offers a range of massage and spa treatments. Services are available poolside, in the comfort of your cabin, or at their nearby salon. To enquire or make a booking, please contact Intuitive Massage directly on 0413 183 010.

BIG4 Adventure Whitsunday Resort is classified as short-term holiday accommodation, with a maximum stay of 28 days. Requests for stays exceeding 28 days may be considered at management’s discretion and must comply with applicable Queensland tenancy requirements.

Challenge yourself on our fun 18-hole mini golf course, open daily from 8:00am to 8:00pm and floodlit for evening play. Putters and golf balls are available from Reception. Putter hire is complimentary, with a small $2 fee applicable for golf balls, which you are welcome to keep. We kindly ask that putters are returned to Reception after use. To book a session, speak with our friendly Reception team.

Enjoy free outdoor movie screenings for all in-house guests. Movies are shown daily during school holidays and on Tuesdays, Thursdays, Fridays and Saturdays outside of school holiday periods. In the event of wet weather, sessions may be relocated to an alternative onsite venue or cancelled. To see what’s playing during your stay, refer to the printed weekly Activities Guide available from Reception.

Pedal karts are available to hire from Reception, with options to suit a range of ages. Toddler karts are $5 per hour, single-person karts are $10 per hour, and two-person karts are $15 per hour. Bookings are essential. To book a session, please speak with our friendly Reception team.

For the wellbeing of our wildlife and animals, we have a no-pet policy at the resort and are unable to accommodate pets (with the exception of assistance animals). This helps us protect our native wildlife, birdlife and our own Animal Park here onsite.

Pickleball sessions can be booked in one-hour time slots, available daily from 7:30am, with the last booking at 5:30pm. Paddle hire is complimentary, with a small fee applicable for pickleballs, which you are welcome to keep. Please return paddles to Reception once you’ve finished playing. Bookings can be made by visiting our friendly Reception team.

Our resort playground is a favourite with younger guests, offering a fun and safe space to climb, slide and explore. For everyone’s safety, children must be supervised by an adult at all times.

For non-urgent assistance, the local Whitsunday Police can be contacted on (07) 4948 8888. In the event of an emergency requiring immediate assistance, please dial 000.

Pool towels are available from Reception free of charge. You are welcome to keep them for the duration of your stay or exchange them for fresh towels as needed. Please speak with our friendly Reception team for assistance.

You’ll soon discover some of our resident wildlife, including friendly ducks and possums. While they are delightful to observe, we kindly discourage feeding them, as this helps keep them healthy and safe. Keep an eye out as well for wallabies, bandicoots and a variety of native birdlife that also call the resort home.

Our local Australia Post office is conveniently located in Reef Plaza at Shop 3a, 16 Paluma Road, Cannonvale, just a short walk or drive from the resort. For opening hours and enquiries, please contact Australia Post directly on 13 13 18 or visit Reception for directions.

Quiet time is observed between 10:00pm and 7:00am for the comfort of all guests. We kindly ask that noise is kept to a minimum during these hours, as excessive noise will not be tolerated.

Our friendly team is here to assist you every day of the year (excluding Christmas Day). Reception is open from 7:30am to 6:00pm, with hours subject to change, depending on the season. A wide range of guest services is available at Reception, including local and tourist information, restaurant recommendations and luggage storage. For any after-hours disturbances or assistance, please call the Night Caretaker on (07) 4948 5400.

Like much of the Australian East Coast, midges (sandflies) and mosquitoes can be present at the resort, particularly in the late afternoon and early morning. Prevention is always best, so we recommend applying insect repellent before spending time outdoors. A range of effective repellent products is available for purchase from Reception.

If you’ve enjoyed seafood during your stay, we kindly ask that seafood scraps are not placed in the rubbish bins, as they can become unpleasant very quickly. Please wrap any seafood scraps and bring them to Reception for appropriate disposal. Thank you for your cooperation.

The Reilly Room has been thoughtfully designed for in-house guests with children on the autism spectrum. The space features a range of sensory and educational elements typically found in autism-specific learning environments, providing a calm and supportive setting. Guests who would like access to The Reilly Room during their stay may collect a key from Reception, which can be kept for the duration of your visit and used as needed. The facility is set up for use by one family at a time, ensuring comfort and the best possible experience for all users. Parents or carers must accompany children at all times while using the room. For any questions or further assistance, please contact our friendly Reception team during your stay.

In line with Queensland smoking legislation and for the comfort of all guests, smoking (including vaping and e-cigarettes) is not permitted in public areas of the resort. This includes camp kitchens, amenities, office entrances, playgrounds and pool areas. Guests may smoke on their own cabin balcony or campsite, provided it does not cause discomfort to other guests. We kindly ask that cigarette butts are disposed of responsibly. Thank you for your cooperation in helping us maintain a clean and pleasant environment for everyone.

Our internal roads are shared zones, so please keep your speed to a strict 8km/h (walking pace) at all times. This helps ensure the safety of everyone, especially children, throughout the resort.

A variety of sporting equipment is available to borrow from Reception during office hours. Equipment for activities such as table tennis, basketball, volleyball, bocce and badminton is provided free of charge. For mini golf, tennis and pickleball, putters, racquets and paddles are complimentary, with a small fee applicable for balls, which you are welcome to keep. Board games, chalk drawing and a book exchange are also available from Reception. We kindly ask that all borrowed equipment is returned after use. To make a booking or request equipment, please speak with our friendly Reception team.

The nearest supermarket is Woolworths, located in Whitsunday Plaza Shopping Centre, approximately 500 metres from the resort on your right when heading towards Proserpine. The centre also features BIG W and a range of specialty retailers. Coles is located at the Whitsunday Shopping Centre, approximately 2 kilometres from the resort on your right when heading towards Airlie Beach.

Our impressive 32-metre lagoon pool features a children’s wading area and is ideal for both family fun and lap swimming. The pool is heated during winter and cooled during summer to a comfortable temperature. Adjacent to the pool, our waterslide park delivers hours of excitement with waterslides for guests of all ages. The swimming pool is open daily from 7:00am to 9:30pm, while the waterslide park operates from 8:00am to 7:00pm, with hours subject to change depending on the season. Safety rules apply for slide use; please refer to the signage at the slide entrance. For everyone’s wellbeing, alcohol and glass containers are not permitted in the pool and waterslide areas, and CCTV operates throughout the area to support guest safety and security. Children must be accompanied by an adult at all times.

Taxis can be booked by calling 13 22 27, or our Reception team can arrange one for you. Maxi taxis are also available for larger groups, and Uber services operate in the area. If you are travelling to the airport, bus transfers can also be booked through Reception.

All cabins are fitted with Smart TVs, allowing you to access streaming services such as Netflix, Amazon Prime and Stan using your own account. Please speak with our Reception team if assistance is required.

Our tennis courts are available to book in one-hour sessions from 7:30am, with the final session commencing at 5:30pm. Racquet hire is complimentary, with a small fee applicable for tennis balls, which you are welcome to keep. We kindly ask that racquets are returned to Reception after use. To book a session, please speak with our friendly Reception team.

With hundreds of spectacular tours exploring the Whitsunday Islands and the Great Barrier Reef, choosing the right experience can feel overwhelming. Our knowledgeable team is on hand to provide unbiased advice, local insights and assistance with all tour bookings. Many operators offer a complimentary courtesy bus pick-up directly from the resort, making it easy to get underway. Daily weather reports are also available at Reception to help you plan the best tour for the day’s conditions and BIG4 member discounts apply on selected experiences. Browse some of the incredible Whitsunday adventures available or visit our friendly Reception team during your stay for personalised recommendations.

A fully stocked vending machine is located in the Langford Camp Kitchen, offering a selection of chocolate, juice, soft drinks, chips, noodles and other snacks. Please note that the vending machine operates on cashless card payments only.

Day visitors are welcome to join friends or family who are staying in-house for a daily fee of $20 per person (overnight visitors are charged standard accommodation tariffs). All day visitors must be registered in advance (as it is important that we know who is in the resort at any given time), check-in at Reception on arrival and park in the designated visitor car park. Please note that visitors are not permitted during school holidays or peak periods, as our facilities are reserved for our overnight guests during these busy times and the additional volume inundates our resort facilities while having a negative impact on our paying guest’s enjoyment and experience. Day passes aren’t available for visitors who are not meeting in-house guests, so for those wishing to use our facilities they will need to book an overnight stay.

Complimentary resort Wi-Fi access is provided at check-in. To connect, select the “AdventureWhitsunday” network from your device. A login window titled Adventure Whitsunday Resort Room Login will appear. Using the resort map provided at check-in, enter your Room Number and Booking Number. When prompted for your room number, please enter your cabin or site number in capital letters (for example: C12, PS12, PG12, MG12), then enter your booking number in the field below. If you require further assistance or experience any issues connecting, please speak with our friendly Reception team.

To help maintain a safe environment and easily identify in-house guests, wristbands are issued to children aged 2 to 17 years at check-in to wear for the duration of their stay. Children aged 2 to 12 years are issued red wristbands, making them easily identifiable. We appreciate your cooperation in ensuring wristbands are worn and visible at all times.