Every Tom, Dick and Harry says their customer service is excellent, but we prefer to let our guests speak for us. Which is why we’re proud to rate so highly on Trip Advisor, and why we continually conduct our own customer surveys (to ensure we’re on the ball and doing everything right) where we consistently rate between 9 and 9.5 out of 10.
Think of us as family! Having been owned and operated by the McKinnon family for 21 years it’s only natural that everything we do revolves around family. It’s what makes our place extra special. Many of our guests say they can ‘feel’ it as soon as they pass through our gates. It’s that feeling of warmth and caring from our infectiously friendly staff, our impeccably maintained facilities plus our intense focus on all the little things that make such a big difference to your holiday.
We consider our staff to be part of our family. So we take our time to select the perfect people who have the right attitude, a great sense of fun and a very infectious spirit. These people have exceptional local knowledge and are on a mission to ensure you have an amazing holiday with memories that will last forever. And they smile all day long – not because they have to, but because they genuinely enjoy their job. We all love what we do and it shows.
Meet Our Team
While we’re one big happy family here at BIG4 Adventure Whitsunday Resort, there are those in our community who aren’t as lucky. So we organise special events to raise money for those who need a hand. We’ve raised over $94,000 to date which has been used to help local children with illnesses, charities and families who are doing it tough.
